We want your GuildCraft carpet to bring you years of enjoyment. If you are not completely satisfied with your order, please contact us within 5 days of delivery to discuss the options for refund or exchange.
Our carpets are designed and produced by hand, with meticulous attention to quality and craftsmanship. Slight variations in coloration are inherent in the art form of a hand-knotted carpet, and such variances will not render the carpet defective. Sizes may also vary slightly; a variance of up to 3% in length and width is considered to be within the tolerable range. If you have specific concerns about the exactness of a particular measurement, contact us.
Please note that special or custom orders cannot be returned, but will be replaced if defective. See our Special Orders page for details.